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HP "Remove Shipping Lock" Error Fix for HP Laser Printer CP1515, CP1518, CP2025

Written by Inkworks Support Team on July 3rd, 2013.      9 comments

Remove Shipping Lock” Error in  HP1515/1518/2025 printer
Did your customer get a “Remove Shipping Lock” error code in an HP 1515/1518/2025 printer with a newly installed cartridge? Is it particularly baffling because the customer insists there is no shipping lock on that cartridge?
The CP1515 and CP1518 color printers use the CB 540A Black, CB541A Cyan, CB542A Magenta, CB543 Yellow, while the CP2025 uses the CC530A Black, CC531A Cyan, CC5332A Magenta, and CC533A Yellow.
On the top of each cartridge is a white lever that acts as a cartridge sensor (See Photo #1). It should move forward and make a black tab rise up on the back of the cartridge. The tab should snap back into position with a spring action.
Photo 1 HP1515 White cartridge sensor looks like inverted trigger

If the spring under the black tab is out of position or has come out completely, it can cause the printer to not recognize the cartridge and give a “Remove Shipping Lock” error code.If the spring actuator appears to be functioning fine, it’s time to move on to the next step.
The first thing to do is restore the factory defaults. This can be done by pressing the “OK” button and arrowing over to the “Service Menu.” Press OK again and arrow to the “Restore Defaults” menu. Pressing OK one last time will restore the factory defaults. Power the printer off and on. Install the cartridge again.
If this did not work, the contact inside the printer or on the suspect cartridge is not being made to either the developer roller or supply roller.
Check inside the printer opposite these contact points of the cartridge to see if the printer contacts have become damaged or are extremely dirty (Photo #2).

Photo 2 HP1515 Toner checking printer contacts
Topics: Technical


Tron says ...
i had a different problem, l looked at the bottom of the carriage and realize a silver connector was missing, i then attempted to replace the whole white part from the old one and put it in the new one, then to my surprise viola it worked like a charm.

callpccare says ...
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Rob says ...
Same as above, the silver connector was missing so a quick dismantle (holding everything in place as I undid screws and red placed white part from old one. All working fine.
Dawn Donald says ...
My printer cartridge kept saying remove shipping lock. I bought a second cartridge and it did the same thing. My old cartridge when put in was working, just empty. I used the suggestion from another post and replaced the white part from the old cartridge and it still didn't work, I then changed the end plate and it works. Only it is showing that the printer ink is low, when it is a new cartridge. I am assuming I just have to live with that unless anyone knows a fix for that.
<a href="">PrintersRepairNearMe</a> says ...
My old printer is showing that the printer ink is low, when it is a new cartridge. I am assuming I just have to live with that unless i got some magical solution.
rasy says ...
My old printer is showing that the printer ink is low, when it is a new cartridge. I am assuming I just have to live with that unless i got some magical solution.A blog; came handy solving error.
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